Terms and Conditions, Shipping, Returns, Refunds and Your Privacy
100% SATISFACTION GUARANTEE.
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
SHIPPING (Continental U.S.)
Four shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||2 Day (weekdays)||1 Day (weekdays)||Store Pickup*|
|Up to $50.00||$15||$19.99||$34.99||FREE|
|$150.01 and over||FREE||$25.99||$39.99||FREE|
Note: Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day. Please note that some items may be subject to additional shipping and handling charges because of size or weight. Free shipping threshold is solely determined by pre-tax order total net of any returns. We reserve the right to deduct shipping charges from refunds issued as a result of returns at our discretion.
Sorry, we do not ship outside of the Continental U.S.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
All orders for backordered bikes are paid in full at the time the order is placed. The bike will ship within the estimated arrival window unless otherwise specified or if one of our team members reaches out to inform you of a potential delay for your specific order. If you wish to cancel your preorder it must be before the item ships out to us from the vendor. This is usually 1-2 weeks within the delivery date.
Occasionally, some non-bike items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
We will only issue a refund to your original method of payment within 21 days of Summit Bicycles receiving the product back. This timeline may be shorter depending on the method used for payment.
PRICES AND INFORMATION
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices
or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
THANK YOU FOR REVIEWING OUR POLICIES
...regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved
of such sharing in advance.
WHAT INFORMATION WE COLLECT
The following types of information may be collected at this website (if you volunteer it):
- your email address
- your first and last name
- your street address, city, state and ZIP code
- pertinent information specific to an event or activity (where relevant)
THIRD-PARTY SERVICE PROVIDERS
We sometimes use other companies to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
MORE ABOUT EMAIL & POSTAL ADDRESSES
If you supply us with your email and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.
If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all email addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.
If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.
Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website.
Thank you for visiting us online. We appreciate the opportunity to serve you.
Effective as of November 12, 2018
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