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10/11/21 Current turnaround times for shipping: Bikes 4-7 days, Accessories 1-4 days Free shipping for parts and accessories on orders over $99 within the continental USA

Summit Bicycles Logo

Free Shipping on Orders Over $99 Within Continental USA

Terms and Conditions

Shipping Terms

Parts & Accessories

Summit Bicycles offers free shipping* on most accessories orders over $99.00.

Order Amount

Standard Shipping

Store Pickup

Under $99.00

$8.95

FREE

$99.01 and Above

FREE

FREE

Oversized Shipments

Bicycles

Summit Bicycles has a $89.00 flat shipping fee for all of our online bicycle orders.* We have a huge inventory of bikes in a variety of types, sizes, and colors. Due to the diversity in weight, dimensions, and value of our products, additional shipping fees may be applicable to your order. See the table below as a reference.

Bicycle Value (before applicable taxes)

Total Shipping Fee

$800.00 or less$89.00
$801.00 - $2,999.00$129.00
$3,000.00 and Up$159.00
E-Bikes$189.00

Orders for bicycles that are in stock are processed, assembled, and repackaged to be shipped in approximately 3-6 business days. Once your order is received, our eCommerce team will connect with you to establish a timeline.


Car Racks & Mounts

Summit Bicycles has a $49.00 flat shipping fee for all of our online car rack orders.*

*Our flat-rate for oversized shipments will be visible during check-out. Some orders require an additional shipping and handling fee because of size, weight, and value. Our eCommerce team will reach out if your order has any applicable shipping and handling.

All of our orders are processed in the order they are received unless specified.

Summit Bicycles will not overnight or expedite orders unless it is requested, in which case, the consumer is responsible for the additional shipping charges.

Orders placed through summitbicycles.com are sent to the eCommerce Distribution Warehouse for processing. Inventory available in-house or locally will be processed and shipped within 1-4 business days. Special orders vary depending on the vendor and availability. To help speed this process along, some special order items are drop-shipped directly to the customer. 

At this time, Summit Bicycles only ships in the Continental U.S


In-Store Pick-Up & Home Delivery

Most orders are ready for pick-up within 24-48 hours of the original order date. However, in some circumstances, products must be transferred in from off-site locations and go through our distribution center prior to their arrival at the pick-up location. Special Orders vary depending on availability, location, and size. Our team will reach out to you via phone and email as soon as the order has been secured at the pick-up location. Unless special arrangements are made in advance, orders need to be picked up within 15 days, or a 10% restocking fee will be applied.

To arrange a pick-up at our showroom in Santa Clara, you will need to make any appointment through the eCommerce team. They can be reached by phone(855-245-3663) or email(online@summitbicycles.com), Monday through Friday, 9AM-5PM.

If the order is extremely urgent, we ask that you please give us a call and confirm that the product is in-stock before heading to the store. Once confirmed, we will pull the item and have it ready for you upon your arrival.

Our local customers within 20 miles also qualify for free home delivery from one of our Summit team members! This can be specified at check out, or you can make arrangements through our eCommerce team. At this time, this service is only available for bicycle orders.


Terms and Conditions of Returns

Summit Bicycles has a 100% satisfaction guarantee for all of our products.  We handle all returns and refunds on a case-to-case basis so that we may decide the best course of action. All returns must be accompanied by the Returns Form, found here. Refunds are dependent on the state of the returned product and will be issued within 21 days from the date it was received. Returns can be sent with UPS or USPS. If an item is returned without original packaging, tags, or damage caused by the consumer, we will deduct the appropriate amount from the refund to reflect the possible resell price of the product. 

Payments will be refunded to the original method of payment, either credit or debit card, or via Paypal. Summit Bicycles does not accept Cash on Delivery, (C.O.D), for deliveries or for returns.

Our local customers also have the option of returning their order to one of our six retail locations for their convenience. However, please note that our stores are not able to process eCommerce returnsYour returned item(s) will be transferred back to our distribution warehouse for processing and the appropriate refund will be issued within 21 days of its arrival.

Accessories

If, for any reason, you are unhappy with your purchase, you may return the product within 30 days of its delivery date and receive a replacement, or refund. Summit Bicycles will evaluate and inspect returned merchandise in the order in which it is received and issue refunds appropriately depending on who is deemed to be at fault. Summit Bicycles reserves the right to decide the amount refunded based on the damages or reason for return. Summit Bicycles cannot issue a refund to the original payment method until the returned merchandise has been received and inspected.

Bicycles

Due to the impact of COVID19, supply of bicycles is short, and the demand is at its all time high.  Because of this, we’ve created our no-risk guarantee, which states that any bicycle order may be cancelled at any time prior to being shipped for a full refund.

If, for any reason, you are unhappy with your bicycle purchase, please contact our eCommerce team via phone or email so we can find a solution or alternative. Returned bicycles are investigated and inspected extensively to determine the cause and extent of the damage before issuing a refund.


*If damage was caused by faulty handling by a third party courier, our team will take the appropriate action and communicate with you through the process. We understand that these situations may be stressful and are more than happy to right the situation. Our team will work together, and with you, to resolve it.


Returns Form

Updated November 22, 2021