Summit Bicycles Returns Policy
Summit Bicycles will gladly accept returns within 30 days of the original purchase date*. All returns must be accompanied by the Returns Form, found here and a copy of the original sales invoice or receipt. Returned items must be in new condition, with all original packaging, manuals, and accessories. Shipping and assembly fees are non-refundable.
At this time, our eCommerce team is not able to process exchanges. If the product doesn’t work out for you, we would be more than happy to find you a better solution once we receive the original order.
Refunds are issued within 21 days from the date the return is received. All of our returns and refunds are processed Friday through Sunday by the Summit Online team.
Payments will only be refunded to the original method of payment, either credit or debit card, or via Paypal. Summit Bicycles does not accept Cash on Delivery, (C.O.D), for deliveries or for returns. Refunds cannot be issued until the return has been received and inspected.
Online returns can be sent via UPS or USPS to:
3445 De La Cruz Blvd
Santa Clara, 95054
Please ensure returns are carefully packaged to avoid additional costs if a return is damaged in transit.
Please note that our stores are not able to process eCommerce returns. Your returned item(s) will be transferred back to our distribution warehouse for processing and the appropriate refund will be issued within 21 days of its arrival.
We encourage you to try on the clothing you purchase to ensure the right fit. Due to regulations, we are unable to resell some items after direct contact against skin. Please try on shorts, bibs, and chamois with underwear to confirm the fit works for you. Clothing with visible wear and tear, odor, or any other indication that it has been worn while riding cannot be returned, with the exception of Bontrager products*.
*All aftermarket Bontrager products are covered by a 30 day unconditional guarantee, and may be returned no matter the condition or reason for the return. We honor their policies, which can be found on their website. This policy supersedes all exclusions below. Any questions may be directed to store managers.
Labor & Services
Our service departments are thoroughly trained and want to ensure the best possible experience. We strive for the highest quality of service and provide our team with the tools and knowledge to be successful. If, for any reason, we don’t meet your expectations, we will gladly refund you for the labor and/or components.
DISCOUNT, Closeout & Special Ordered Products
Closeout, discounted, and special ordered merchandise are final sale. We are not able to accept returns or issue refunds for those items. However, we understand that some things don’t work out as anticipated and will do our best to work with you on a solution. Specific inquiries will be handled through your local store manager or email@example.com
For online orders, we require you to receive confirmation of an acceptable return prior to shipping items back as that will not guarantee a refund. Any items received back without approval may be subject to additional fees associated with packaging and shipment.
Returned merchandise is carefully inspected upon its arrival to either the store or eCommerce warehouse. Summit Bicycles reserves the right to decide the amount refunded based on the damages or reason for return. If the product is damaged or without its original packaging, you will be refunded the resale value of the merchandise.
Please ensure that all eCommerce returns are accompanied by our Returns Form to ensure the quickest, most thorough process. It can be found here.
Store credit expires after two years of inactivity.